Returns & Exchanges
At Pepperell Crafts, we want you to be fully inspired by your purchase; if you are not completely satisfied, you may return eligible items within 30 days of delivery for a full refund. Please ensure that all products remain in their original packaging and unused condition to qualify for processing.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring the RA number is clearly marked on the outside of the shipping box.
Ship the Item
Send your package via a trackable shipping service to the return address provided by our support team to ensure safe delivery.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing